Customer Success Manager

Description:

I am currently looking for a Customer Success Manager to join a world leading technology company working on hybrid model in London on 6 months extendable contract.

Purpose of role:

• Working within the Cisco CPaaS Business Unit, the role will be focused on ensuring compliance with Cisco revenue recognition policies.
• The role will work alongside the existing Client Success Managers (CSMs) as it will include chasing for new or top up POs in a timely manner to reduce risk on non-compliant revenue recognition.
• The role will also serve as the single point of contact for the Cisco billing team to call upon for updated communications and issue resolution

Experience, Qualifications and Technical Knowledge:

• Minimum 2 years’ experience of the Collaboration SaaS industry in the UK or South Africa
• Proven client relationship development skills
• Proven ability to deliver results through others outside of own line management chain
• A client focused, can-do and proactive attitude
• Fast learner, and comfortable working in a technical solution environment
• Great communication skills
• Experienced working across multiple fast-moving teams
• A background in collections or working with finance teams
• Experienced in using Microsoft Office applications (PPT, Excel, word)
• Desirable to have experience of cloud based, SaaS products used in communications platforms and contact centre
• Desirable to have a background in a Finance/Marketing Communications disciplines
• Desirable to have a relevant Finance degree level qualification