Data Operations Manager

Description:

Data Operations Manager

Here at The Gym Group we believe we are simply the best in our industry! Our amazing teams have skills, abilities and can-do attitudes that make this a great place to work! We have strong, embedded values and an easy-going culture which ensures we put our people first. We pride ourselves on being fun, innovative, inclusive and engaging.

So, what's stopping you? Apply today and be YOU with us!

What You Need To Know About Us...

The Gym Group is not like your average gym! To our members we're the lowest cost nationwide 24/7 Gym with over 250 gyms and counting!

To our teams we are fun, welcoming, engaging and inclusive. We challenge our limits and push ourselves to impact positive change with our goals and initiatives. We take steps into new areas with a real and authentic purpose - It's our mission to break down barriers to fitness for all.

We're #1 in our industry when it comes to our values, our culture and our people - check out Glassdoor if you don't believe us. We offer a fantastic place to work in a great working culture. We have been recognised as by The Sunday Times as one of The Best Places to Work which is all down to our great leaders and exceptional teams.

We may be one of the leading budget gym chains in the UK but there's nothing budget about our investment into our people. We have retained GOLD in our investors in people award for the last 6 years and GOLD in wellbeing this year.

We're recognised as a disability confident and inclusive employer which is something we are truly proud of. We have a brilliant team and opportunities for development and growth with support for success. Having recently undertaken some huge projects from a digital point of view and our plans are to keep being innovative, creative and agile in all that we do.

About The Role...

We're looking for a Data Operations Manager to take ownership of how data runs across the organisation - ensuring it is reliable, well-governed, and delivers real value to the business.

This is an operations-first role, focused on the performance, quality, and continuous improvement of our data ecosystem. You'll sit at the intersection of data engineering and the wider business, making sure data platforms are trusted, scalable, and aligned to business needs.

You won't be building pipelines from scratch, but you will be responsible for ensuring they run effectively, are well monitored, and continuously optimised. From defining SLAs and data quality standards to driving automation and governance, you'll play a key role in shaping how data is managed and used across the company.

Key Responsibilities...
 

• Own the day-to-day performance of data operations, defining KPIs, SLAs, and success measures aligned to business objectives
• Monitor and manage data pipelines and workflows, ensuring reliability, timely issue resolution, and high service standards
• Lead data governance initiatives, including data quality frameworks, access controls, and compliance with policies and regulations (e.g. GDPR)
• Drive continuous improvement across data processes, identifying and prioritising optimisation opportunities
• Champion automation to improve efficiency, scalability, and resilience of data operations
• Establish robust monitoring, alerting, and incident management practices
• Conduct root cause analysis on data issues and ensure effective, long-term resolution
• Partner with data engineering and business stakeholders to ensure data platforms support accurate, insight-driven decision making
• Evaluate and implement tools and technologies that enhance data operations capabilities
• Define and enforce documentation, testing, and operational readiness standards across data workflows
• Act as the central point of contact for data operations, aligning priorities across technical and non-technical teams
   

About You...
 

• Experience in a data operations, data platform, or similar role with a strong focus on reliability, quality, and performance
• Strong understanding of data pipelines and workflows - you're comfortable working with engineers, even if you're not building solutions yourself
• Proven experience implementing data governance frameworks, data quality standards, and compliance processes
• Experience with monitoring, alerting, and incident management in a data or platform environment
• A track record of driving operational improvements, automation, and efficiency at scale
• Comfortable defining and working to SLAs, KPIs, and performance metrics
• Strong stakeholder management skills, with the ability to translate business needs into data requirements
• Experience working in cross-functional environments, acting as a bridge between technical and business teams
• A structured, process-driven mindset with a focus on continuous improvement
• Familiarity with data regulations (e.g. GDPR) and data security best practices