Description:
We are currently looking for an experienced and proactive IT Onsite Support Specialist to join our team. This is a diverse and challenging position ideal for someone passionate about IT support, eager to make a daily impact by ensuring timely, professional resolution of support requests and incidents. You will be the go-to person for onsite support and the escal ation point for issues beyond Tier 1 and 2 resolution.
Responsibilities:
- Provide support that consistently meets or exceeds Customer expectations;
- Determine and recommend which products or services best fit the customers' needs;
- Identify, analyze, and repair product failures. Order and replace parts as needed;
- Support and maintain user account information including rights, security and systems groups;
- R eceive and resolve issues from Tiers 1,2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;
- Provide troubleshooting and problem resolution support for all network devices;
- Coordinate with third-party vendors to resolve hardware and software problems, as required;
- Receive and resolve hardware or software related issues from Tiers 1,2 and 3 when break-fix is necessary to solve an issue at location/onsite;
- Interface with hardware and software vendors for planning and problem resolution;
- Execute the installation of PCs, peripherals and LAN-based equipment;
- Assist with setting up security, file access and other administrative procedures associated with moves;
- Move workstations, peripherals and telecommunications equipment, as required;
- Document changes to inventory use and configuration.
Job Requirements
Requirement's
- Microsoft Operating System / Office Certification(s) will be an asset;
- Advanced MS Office 365 skills;
- Scripting, coding skill will be considered an advantage;
- Able to solve simple hardware issues;
- iOS, Android advanced user;
- Basic Networking skills;
- Knowledge of Active Directory, permissions;
- At least 5 years' experience in onsite support;
- A n equivalent combination of education and related experience may also serve to meet these minimum; requirements;
- Team Player and Analytical Thinking;
- O pen and positive personality and Stability / Stress tolerance;
- Customer oriented (Service awareness);
- Good interpersonal and communication skills;
- Able to adapt in a fast evolving technology environment and ability to learn;
- Able to assume day to day responsibilities generating specific deliverables;
- Relationship-builder, at ease with people and capable of quickly building trust