Desktop Support Team Lead

Description:

We are currently seeking a Deskside & Technology Support Team Lead to join us and become the central point of contact for all IT-related incidents and service requests. The role is to provide support to both the company and supervise/lead the local IT resources operationally. You will be responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.

Experience Required -

• 5+ years of experience in a second line customer facing IT Windows 365 support role.
• Team Lead experience of at least 1+ year.
• A valid Driving license is essential as travel will be required to other local South West sites - a pool car will be provided for these visits.
• ITIL v3/4 certified or working knowledge of ITIL.
• ServiceNow experience is desirable.