E-Commerce Director

Description:

This role requires a dynamic and hands on operator, someone who is happy to much in and get into the detail, leading with your sleeves rolled up. This is a pivotal hire in driving the online sales growth, enhancing the customer experience and integrating the omnichannel initiatives.

Key responsibilities in the position of E-commerce Director includes:

• Develop and implement a comprehensive eCommerce strategy aligned with the company's overall business objectives.
• Lead the eCommerce team in optimizing online sales performance, user experience, and customer satisfaction.
• Oversee the day-to-day operations of the eCommerce platforms, ensuring seamless integration with physical stores.
• Analyse market trends, consumer behaviour, and competitive landscape to identify opportunities for growth and innovation.
• Collaborate with cross-functional teams, including marketing, merchandising, IT, and customer service, to drive cohesive and effective eCommerce initiatives.
• Manage budgets, set performance targets, and report on key eCommerce metrics and KPIs.
• Ensure the eCommerce platform is fully optimised for mobile, SEO, and conversion rate improvements.
• Lead the development and implementation of new digital tools and technologies to enhance the customer journey.
• Foster a culture of continuous improvement, innovation, and excellence within the eCommerce team.