Description:
We’re Antler Chew Wholesale Ltd, a family-run and fast-growing online pet shop specialising in natural chews and pet products. Most of our business is online, but we also welcome our local customers at our warehouse in Bury St Edmunds.
We’re now looking for a reliable, proactive, and dog-loving E-Commerce & Marketing Assistant to support our growing team. We work closely together and share ideas daily, and you’ll be working alongside our three friendly office dogs, so a love for dogs is a must!
🛒 Your Key Responsibilities
E-Commerce & Fulfilment
- Manage and update product listings on Shopify and Amazon
- Prepare and print shipping labels, manage daily orders, and oversee dispatch
- Monitor inventory levels and help maintain accurate listings and stock data.
🤝Customer Service
- Respond to customer enquiries via live chat, email, and phone
- Greet and assist walk-in customers at our small trade counter in the warehouse
- Provide a helpful, friendly, and professional experience for both online and in-person shoppers
- Handle returns, order issues, and product questions with care and clear communication
💻Marketing & Content
- Plan and create daily content for Instagram & Facebook
- Design promotional graphics using Canva, Photoshop, or similar tools
- Set up and manage Facebook Ads (basic level) for product promotions and seasonal campaigns
- Share and brainstorm ideas for growing our audience and driving online sales
- 👥
Teamwork & Culture
- Work closely with a small, friendly team — we support each other
- Be comfortable sharing ideas, helping out where needed, and collaborating daily
- Must be comfortable around dogs — we have three lovely dogs who are part of our team!
🧰 What We’re Looking For
- Experience with Shopify and Amazon Seller Central
- Familiarity with Facebook Ads Manager is ideal (or willing to learn)
- Confident using Canva, Photoshop, or other basic design tools
- Excellent communication skills and a team mindset
- Highly organised, detail-oriented, and self-motivated