Description:
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
- Supporting new client acquisition and client retention.
- Lead and develop a team of consultants, elevating their skills and ensuring they deliver outcomes that meet our clients' unique needs.
- Act as a liaison with benefits providers to ensure that all service level agreements are met consistently.
- Assist in the development of the Specialist Markets proposition, bringing fresh ideas and innovation to help drive business growth.
- Responsible for conducting in-depth research into the relevant industry sectors, producing high-quality thought leadership and insights articles, and leading the benchmarking data that highlights our market positioning.
How You'll Make An Impact
People Management and Development:
- Lead, mentor, and develop a team of consultants, enhancing their skills and fostering a culture of continuous improvement.
- Set and monitor performance metrics, conducting regular reviews and feedback sessions.
- Empower consultants to promote Specialist Markets' offerings and drive cross-sales.
Client Excellence and Retention:
- Ensure high-quality consulting services that meet or exceed client expectations, contributing to client retention and identifying cross-referral opportunities.
- Develop strategies to improve client satisfaction through direct engagement and feedback.
- Support client owners with key clients, providing industry insights and identifying new service opportunities.
Provider Liaison and SLA Management:
- Act as the primary liaison with benefits providers to negotiate tailored deals for clients.
- Ensure compliance with service level agreements (SLAs) and conduct regular performance reviews.
- Collaborate with providers to develop innovative solutions for clients.
Industry Research and Insights Production:
- Conduct research on trends in asset management, life sciences, and technology to inform client strategies.
- Produce thought leadership articles and insights to demonstrate expertise and provide client value.
- Lead benchmarking data and contribute to sales and marketing activities.
General Responsibilities:
- Build and maintain relationships to provide efficient client service and handle expectations.
- Coordinate with internal teams and external partners to meet business requirements and deadlines.
- Improve client experiences and profitability through standard methodologies and efficient processes.
- Ensure compliance with internal policies, laws, and regulations, and take responsibility for remedial actions if needed.
About You
- Validated experience in employee benefits consulting, with a strong understanding of the UK market.
- Experience in asset management, life sciences, and technology is beneficial.
- Demonstrated leadership abilities, with experience managing and developing teams to achieve high levels of performance.
- Strong client relationship management skills, with a track record of driving client satisfaction and retention.
- Excellent research, analytical, and written communication skills, with the ability to produce compelling insights and reports
- Experience in negotiating with providers and leading SLAs effectively.