End User Support Site Lead

Description:

End User Support Site Lead | Belfast 

• Senior IT leadership role within a globally recognised financial markets business
• Ownership of all end user services across the Belfast site
• Broad technical scope: desktop, mobile, applications

About Our Client

Our client is one of the world's largest providers of market infrastructure, operating across more than 60 offices in 27 countries with over 5,000 employees globally. They connect clients to financial and commodities markets at scale and are a well-established presence in Belfast. Technology is central to how their business operates, and the IT function plays a direct role in keeping critical trading and broking operations running.

The Role

This is a senior End User Services leadership position with full responsibility for site-level IT support in Belfast. You will lead a local team, oversee day-to-day operations for both broking and non-broking populations, and act as deputy to regional End User Services leadership. The role sits at the intersection of hands-on technical ownership and operational management, with real visibility across the business. Someone who thrives on accountability, structure, and high service standards will do well here.

Key Responsibilities

• Lead and manage the Belfast End User Services team, setting the standard for service quality and professionalism
• Own all end-user facing IT services across desktop computing, mobile devices, and end-user applications
• Manage incidents, service requests, problems, and changes in line with ITIL-aligned processes
• Collaborate with Infrastructure, Architecture, IT Security, and Facilities teams to deliver a joined-up end-user experience
• Drive continuous service improvement through process optimisation, automation, and tooling enhancements
• Own local project delivery and technology rollouts, coordinating team resources to support regional and global initiatives
• Maintain and report on service delivery metrics to track performance and support management reporting
• Act as site lead for cross-functional innovation and AI programmes

What You Will Need

Essential

• 5 to 7 years of experience in a supervisory or team leadership role within End User or Desktop Support
• Hands-on technical experience across Windows desktop environments, Active Directory, SCCM/App-V, and end-user hardware
• Working knowledge of ITIL-aligned IT Service Management processes
• Experience in large, complex organisations, ideally within financial services or regulated environments
• Strong written and verbal communication skills, including the ability to convey technical detail to non-technical stakeholders
• Right to work in the UK