Helpdesk Support Analyst

Description:

I'm working with a growing software company that's looking to add a Helpdesk Support Analyst to its expanding support team.

You'll be supporting a SaaS platform used by global organisations, working directly with senior finance stakeholders including CFOs and Heads of Tax. The focus is on understanding problems, analysing data, troubleshooting issues and delivering an excellent customer experience, rather than simply closing tickets as quickly as possible.

What they're looking for:

✔ 1+ years' experience in IT Helpdesk, Service Desk or Application Support

✔ Strong communication and problem-solving skills

✔ An interest in software and working with data

✔ Someone who enjoys building relationships with customers

✔ Experience with service desk tools (Zendesk, Jira, Freshdesk etc.) is beneficial

✔ SQL or strong Excel skills are a bonus but not essential

What's on offer:

* £30,000 salary

* Hybrid working (2-3 days in the Belfast office)

* Excellent benefits package

* Clear opportunity to develop within a growing software support function

* Exposure to enterprise customers and complex technical issues