Description:
Our Implementation Consultants start the customers journey after signature working with our top customers. They own the customer relationship and are responsible for a successful deployment of Samsara’s solution. You understand the value they are trying to achieve and work with them to define and deliver a project plan to achieve this.
Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within.
Will require travel to customer sites for up to 30% of the time, which may include overnight stays.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
- You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
In this role, you will:
- Be the Samsara advisor, managing the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment
- Own the project management including project plans, RAID logs and governance meetings
- Lead solution workshops to develop L1 processes for each business process
- Guide customers through change management processes including policy, comms and training
- Run training sessions, demonstrate Samsara’s technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases
- Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
Minimum requirements for the role:
- 4+ years of experience in a senior implementation consultant, project manager, or management consulting role. Enterprise SaaS and hardware experience preferred
- Strong project management skills with ability to follow methodologies
- 2+ years experience supporting or working with technical products
- 2+ years running on-site workshops with over 10 stakeholders
- Solutions-oriented with strong problem-solving & project management skills
- Excellent consultative skills with experience in end-to-end system implementations
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering senior management, day-to-day users of our software
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
An ideal candidate also has:
- German fluency
- Experience using AI or automation into CS workflows to drive measurable productivity improvements.
- Experience creating implementation methodologies and/or frameworks
- Thrives in an unstructured, fast-paced, and change-heavy environment