Field Service Engineer

Description:

We are looking for a qualified Field Service Engineer to join our team at our highly successful UK operations hub.

Reporting to the Field Services Area Manger, you will be supporting on site installation, troubleshooting and ongoing maintenance of airport security systems at our highly valued client’s sites.

Key Responsibilities

Under limited supervision and usually acting independently, performs a wide variety of technical support activities by installing, troubleshooting, maintaining and servicing x-ray and CT based security systems at customer sites. Typically handles complex products and/or problems and may provide technical guidance to lower level technicians. Helps develop and maintain relationships and favorable contacts with current and potential clients such as BAA, and major UK international & regional airports, etc. Helps ensure unparalleled client satisfaction through the delivery and maintenance of best-in-class security and detection products and related professional services. The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below.

Essential Duties And Responsibilities
 

• Coordinates the planning and delivery of preventative maintenance (PM) services on various types of security search equipment to regional customers.
• Coordinates and provides support to regional customers by installing, calibrating, maintaining, testing, troubleshooting and repairing of x-ray and CT based security systems of a highly complex nature.
• Prepares and conducts formal and informal training courses for customer personnel in the operation and maintenance of systems and equipment. Provides on-site technical and operator training.
• Works with customer via phone or person to identify operations/technical problems. Responds to customer complaints and questions until resolved.
• Troubleshoots and diagnoses system/equipment interface problems during installations
• Acquaints customer personnel with the full capabilities of the equipment and/or systems for the immediate operational requirements. Advises customer of all equipment changes and authorized modifications.
• Conducts local visits to customer sites (airports) to help determine requirements, needs, and perceptions.
• Is proficient at Siebel and completes admin to required deadlines
   

Education And/or Experience
 

• Graduate of technical school / or military training in electronics engineering technology would be highly desirable.
• Solid experience of working successfully within a field service environment within a directly applicable industry.
• Strong technical knowledge of x-ray, CT technologies, and company’s products and equipment.