Fundraising Donor Experience Officer

Description:

Acorns Children's Hospice are looking for a Donor Experience Officer to play a central part in delivering a world-class donor experience. You'll ensure that everyone receives an exceptional, personalised experience that strengthens emotional connection and deepens commitment, enabling us to provide outstanding specialist care to every child and family who needs us now and in the future

About The Role

At Acorns Children’s Hospice we offer specialist palliative care and support for children and their families across the West Midlands. We are there wherever and whenever they need us, in the hospice, community and at home. As the UK’s largest children’s hospice charity, in terms of both numbers of children and families supported, and annual expenditure on our care work- we need to raise more than £14 million each year to run and support our care services.

As Donor Experience Officer, You Will
 

• Play an active supporting role in planning and delivering Acorns donor experience strategy and plan
• Answer and coordinate general enquiries efficiently and to the highest customer care standards
• Supervise the recording, banking and thanking of donations for the Donor Experience team
• Work collaboratively with colleagues across Fundraising to develop fundraising stewardship content and impact reports
• Maintain accurate, up-to-date donor information in the CRM database
• Support the stock management process, ensuring that fundraising materials are managed efficiently and stock levels are maintained
   

About You
 

• Outstanding written and oral communication skills with experience of creating engaging, creative content for communication with key stakeholders
• Experience of project planning with the ability to manage varying administrative processes and a capacity for prioritising and managing a complex workload
• Experience working as part of a successful fundraising team
• Experience of using CRM systems such as Raiser’s Edge, Salesforce, Donorfy or Donorflex