Group Charter Management Assistant

Description:

We are looking for a candidate to join our office in Horsham as a Group Charter Management Assistant, supporting several Charter Managers based across Europe.

Essential skills:

• Proven administration skills.

• Confident telephone manner.

• Confident working with different nationalities.

• Ability to work well under pressure and to tight deadlines.

• Proactive individual with the ability to use their own initiative.

• Strong numeracy and literacy skills.

• Sailing/marine background an advantage.

• Precise and solution-oriented way of working, where attention to detail is essential.

• Hands-on mentality, loyal, and reliable.

• Fluent in English.

• French, Spanish or Italian as an additional language preferred.

• Team-player.

Main responsibilities:

• Provide general assistance to the Charter Fleet Manager and Charter Managers in our offices across Europe.

• Assist with travel arrangements and diary management.

• Maintain data on the company’s CRM system on behalf of the Charter Managers, including enquiry logs, yacht reviews, address records, yacht data records etc.

• Prepare charter marketing documents for CA yachts as requested, including industry charter announcements, PDF photo brochures, show specifications, crew profiles, menus, itineraries etc.

• Maintain yacht document files for CA yachts as directed by the Charter Fleet Manager and Charter Managers.

• Assist in replying quickly to enquires for CA yachts as requested by Charter Managers, including any details of delivery/redelivery fees etc.

• Process and monitor charter payments using the company CRM and in communication with the Finance Team in Zurich.

• Assist the Charter Fleet Manager in promoting CA yachts for yacht shows and participate in the organisation and administration of yacht shows. When requested, attend yacht shows or events.

• Support the BST (Broker Support Team) with updates to CRM if asked.

• Support the UK Group Director with any specific office duties, such as dealing with outgoing & incoming mail, couriers, telephone communications, meet and greet visitors etc.