Growth Operations & Crm Manager

Description:

This is a part-time, remote Growth Operations & CRM Manager role. The role focuses on managing and optimising FAB’s CRM systems to support member acquisition, engagement, and retention, ensuring accurate data, effective segmentation, and streamlined workflows. The individual will analyse growth and sales funnel metrics, identify performance trends, and translate insights into actionable improvements for campaigns, outreach, and member journeys. They will partner with leadership to refine market segmentation, support targeted sales and marketing initiatives, and oversee operational projects that enhance process efficiency and scalability. Day-to-day responsibilities include maintaining clean data, building dashboards and reports, coordinating cross-functional projects, and documenting best practices and standard operating procedures.

We're looking for someone who loves systems, data, CRM, AI and process improvement. You'll take ownership of our member acquisition engine, helping us build scalable processes to identify, nurture and convert exceptional female business leaders into FAB members. Working directly with the SLT, you'll play a key role in shaping how FAB grows nationally.

Key Responsibilities

Growth & Lead Generation • Build and manage prospect databases across Yorkshire, Manchester and future regions • Develop scalable lead generation processes using LinkedIn Sales Navigator, AI tools and automation platforms • Research and qualify prospective members • Maintain accurate segmentation and lead records

CRM Ownership • Lead implementation and management of our CRM platform • Build workflows, pipelines and automations • Maintain data quality and reporting • Create visibility across the member acquisition funnel

Marketing Operations • Support newsletter production and distribution • Coordinate nurture campaigns and email journeys • Schedule and manage content distribution • Track campaign and engagement performance

AI & Automation • Build AI-enabled workflows that reduce manual administration • Automate lead enrichment and qualification processes • Identify opportunities to improve efficiency and scalability

Reporting & Insights • Produce weekly growth reports and dashboards • Track key growth metrics • Identify opportunities to improve conversion and engagement

About You

You'll likely have experience in: • CRM management (HubSpot, Attio, Salesforce or similar) • Growth operations, marketing operations or revenue operations • Automation tools such as Zapier, Make or Clay • Data management and reporting • Startup, scale-up or entrepreneurial environments

You'll thrive in this role if you: • Love creating order from chaos • Enjoy building systems and processes • Are highly organised and detail-oriented • Are naturally curious about AI and emerging technology • Can work independently and take ownership

Success in the First 6 Months

• CRM implemented and fully operational • Lead generation and qualification processes streamlined • Regional prospect databases established • Automated nurture campaigns running consistently

Why Join FAB?

• Work directly with the SLT during an exciting growth phase • Help shape a business with national & international ambitions • Flexible and hybrid working • Opportunity to grow into a senior leadership role as FAB scales • Be part of a mission-driven organisation supporting ambitious female business leaders.

Qualifications

• Candidates should possess strong analytical skills, including data interpretation, performance tracking, and the ability to translate insights into operational and growth strategies.
• Candidates should possess excellent communication capabilities, with the ability to collaborate across teams, convey complex information clearly, and support stakeholder-facing initiatives.
• Candidates should possess sales and growth-focused skills, including familiarity with pipeline management, lead nurturing, and supporting revenue-focused campaigns.
• Candidates should possess market segmentation expertise, with experience defining and managing audience cohorts to improve targeting, personalisation, and member journeys.
• Candidates should possess project management skills, including organising tasks, managing timelines, coordinating stakeholders, and delivering projects on schedule.
• Experience with CRM platforms (e.g., HubSpot, Salesforce or similar), marketing automation tools, and data visualization or reporting tools is highly beneficial.
• Background in B2B services, membership organisations, professional networks, or advisory/consulting environments is an advantage.