Head of Customer Experience

Description:

Core responsibilities will typically include:

• Training & leading a small team.
• Hands on responsibility for all customer service, orders, admin & problem resolution.
• Maintaining ticketing system in HubSpot.
• Overall responsibility for success of team, implementation of new processes.
• Managing and acting upon customer feedback ensuring continuous improvement.
• Establishing best practice.

Essential Qualifications, Skills & Experience:

• Hands on experience leading a customer service, customer success, customer experience or sales order management team.
• Previous experience gained working in a high growth product-based business.
• Proven success in defining and delivering customer excellence / success strategies.
• Experienced handling a high volume of customer emails and calls.
• Natural communicator, highly organised with exceptional attention to detail.
• Passionate about delivering exceptional Customer experience.
• Competent on MS Office Suite