Description:
At Serco, our people are at the heart of delivering essential public services. We're looking for an experienced workforce leader to define and deliver the workforce strategy across our Justice & Immigration business.
Reporting to the Operations Director (Support Services), you'll provide strategic leadership for workforce planning, labour productivity, workforce analytics and payroll governance across a complex operational portfolio. Working closely with senior leaders across Operations, HR, Finance and Transformation, you'll ensure our workforce capability supports operational excellence, contractual performance and long-term business growth.
This is an opportunity to influence business decisions at executive level while leading transformational programmes that improve workforce effectiveness, governance and employee experience.
What You'll Be Doing
As Head of Workforce Strategy, Planning & Payroll Governance, you'll:
- Develop and deliver the workforce management strategy across the Justice & Immigration Business Unit.
- Lead long-term workforce planning aligned to operational demand, contract requirements and future business growth.
- Drive workforce optimisation, labour productivity and resource planning initiatives that improve operational performance.
- Build workforce forecasting, scenario planning and workforce analytics capabilities that support strategic decision making.
- Own the Business Unit's payroll governance framework, ensuring robust controls, compliance and service performance.
- Provide executive oversight of payroll governance, assurance, risk and continuous improvement.
- Lead workforce transformation programmes, identifying opportunities to simplify, standardise and automate workforce and payroll processes.
- Develop the strategic roadmap for workforce systems, data and digital capability.
- Use workforce intelligence and performance insight to influence executive decision making and financial planning.
- Establish governance frameworks, performance measures and assurance processes across workforce management and payroll.
- Build strong partnerships across Operations, HR, Finance, Payroll and Transformation teams to deliver sustainable business improvements.
What You'll Bring
We're looking for a strategic leader with experience operating in large, complex organisations.
You'll Have
- Significant experience leading workforce strategy, workforce planning or workforce management functions.
- A strong track record of delivering workforce transformation, productivity improvement and organisational change.
- Experience developing governance and assurance frameworks within operational environments.
- Strong commercial awareness with an understanding of labour productivity, workforce economics and financial performance.
- Experience using workforce analytics and data to influence senior business decisions.
- Exceptional stakeholder management and communication skills, with the ability to influence executive leaders.
- Experience leading cross-functional programmes across Operations, HR, Finance and Transformation.
- Degree-level education or equivalent professional experience. Relevant Workforce Management, HR, Payroll or Operational Excellence qualifications would be advantageous.