Description:
We are currently looking for a Helpdesk Administrator who will provide operational administrative support to contracts manager and onsite team in addition to the effective and efficient operation of the onsite helpdesk.
As the Helpdesk Administrator, you will:
- Have overall control of computerised maintenance system on sites, which fall under group portfolio.
- Proactively liaise with technical staff, engineers, managers and clients/end users (as appropriate) to ensure accurate, relevant and timely communication is always maintained
- Site asset management and raise additional work task numbers.
- Raise internal requisitions for materials and subcontractors.
- Assist in compiling monthly reports for client meetings.
- Coordination of work with site supervisors and engineers.
We are looking for:
- Good computer skills especially Word and Excel.
- A working knowledge of PPM & reactive systems.
- Previous experience of using a CAFM system.
- Previous Helpdesk Experience is required.
- Working in a role requiring high volume data input with good numeracy skills.
- Ability to confidentially deal with clients, managers, engineers and sub-contractors.
What we offer:
- 24/7 digital GP service for you and your family
- Financial wellbeing and employee assistance
- Professional development
- Enhanced family benefits (including maternity, paternity,dependants and parental bereavement leave)