Housing System Implementation Consultant

Description:

Key Skills:

• Specific skills set required for the Implementation Consultant:
• Knowledge of housing within a local authority setting
• Experience of training delivery for NEC Housing (previously Northgate)
• Lead with development of training materials and aids
• Experience of classroom and virtual training
• In depth experience of using MS teams for training delivery and business consultations
• Support for end users - dealing with ServiceNow requests
• Planning training dates, venues, user management
• Training needs analysis and session design
• Developing course outlines
• Communication skills, helping users in their daily use of the system.