Description:
At Optical Express we are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 30 years, millions of patients have trusted Optical Express with their eye care.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
We have an exciting opportunity to recruit a HR Advisor to join the People Team at our head office in Glasgow city centre. Working within the People Team, the HR Advisor is responsible for providing generalist support to managers and colleagues in line within company policies, procedures and legal requirements. You will work within a fast paced environment while supporting the delivery of a high standard within the People Team.
Key Responsibilities include:
- Provide comprehensive and practical advice and support to managers and colleagues in line with organisational policies, procedures, and legal requirements
- Support internal stakeholders at all levels, providing advice, guidance and support on all aspects of employee relations based on current employment legislation and best practice, which aligns with Optical Express values
- Effective and timely case management of people related issues such as disciplinaries, performance management, grievance and absence management
- Encourage and support colleagues in their development and training
- Keep up to date with developments in employment legislation and communicate this and best practice to stakeholders
- Act as a key contact for all People issues and deliver an efficient and timely response to issues
- Liaise and build strong relationships with the management team across Clinics and Head Office
- Comfortably engage in difficult conversations with colleagues directly or advising via their line manager by having coaching conversations to achieve good working practices and maximise colleague engagement opportunities
- Support People Team and Recruitment Manager by producing and analysing People reports and calling out key trends
- Manage People projects alongside day to day tasks
Qualifications and Experience:
- CIPD Level 5 qualified or working towards it
- Previous experience in a similar level of role
Essential Skills:
- Experience of handling confidential information in line with GDPR
- Experience working with complex employee relations case work
- Good understanding of UK employment law and able to clearly demonstrate this
- Excellent attention to detail
- Confident using HR Systems
- Well organised with excellent attention to detail
- Resilient with the ability to perform under pressure and to tight deadlines
- Able to prioritise competing and varied demands
- A team player who can work well independently and use their own initiative
- Experience using Microsoft Office
- Ability to deal with difficult and sensitive situations in a professional manner
- Professional manner with excellent verbal and written communication skills