Hr Associate

Description:

Deliver high quality, timely and accurate transactional HR services within SLA requirements.

Deliver efficient and effective HR support to customers, providing first point of contact services through HRIS, telephone, email, and walk-ins.

Maintain and promote high personal standards in environment, safety, health, security, and quality and be a great team player.

Key Responsibilities:

Maintain workload and case trackers to enable the reporting of service performance and identification of improvements.

Ensure the HR Information System is accurately updated, and transactions are processed in a timely fashion.

Ensure all correspondence and documentation produced is accurate and in accordance with approved templates.

Deliver routine scheduled activities.

Support line managers, employees and candidates in the effective use of self-service HR technologies.

Escalate issues in accordance with the relevant escalation process in a timely fashion.

Maintain positive and professional working relationships with internal and external colleagues and customers, ensuring process hand-offs are properly executed

Support ad hoc project work, Company and HR initiatives, providing administrative services and, on occasion, face to face support.

Assist in the testing and maintenance of the HRIS.

Provide cover for colleagues during periods of absence and peak workload demands.

Identify opportunities for improvement and suggest changes to enhance services, systems or address issues and actively participate in process improvement activity.

Ensure HR related documentation (hard copy and electronic) is appropriately handled, managed and retained in compliance with data privacy regulations, including the archiving process; and ensure all correspondence and documentation produced is accurate, using approved templates.

Ensure local work instructions are followed to maintain process compliance and quality.

Ensure confidentiality is maintained at all times and that the appropriate Company classifications are applied.

Maintain understanding of up-to-date employment regulations, applicable laws and Company policy.

Working on Early Careers Project with apprentices’ undergraduates and graduates