Description:
Overview:
Change Grow Live are a charity dedicated to the belief that we can make a difference to the lives of those we support, offering support and respect in a safe environment, treating each person as an individual and working with them to find the right treatment and care options.
Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
The HR Systems & Insights Administrator is pivotal in supporting the operational day to day running of our HR systems including but not limited to:
- HR Information System (HRIS) – currently supplied by CoreHR
- Applicant Tracking System (ATS) – currently supplied by iCIMS
Reporting to the HR Systems & Insights Manager, you will deliver system maintenance, support colleagues across the HR function and wider business with system and data related queries across all HR systems, and support effective change management processes on an ongoing basis.
Working closely with the Workforce Information Analyst where required, you will also help to ensure our data is well maintained and fit for purpose and that our systems enable this.
About the role:
Responsibilities:
- Act as the primary support contact for system use queries across our HR platforms ensuring all queries are resolved & responded to in a timely manner.
- Carry out day to day system administration activities for the HRIS and ATS – e.g. maintenance of reference tables, creation of new posts, working patterns, access permissions and line management hierarchies.
- Troubleshooting/fault finding and resolving system issues across all modules and HR platforms.
- Carry out audit of both systems to identify areas where platform improvements can be made and to ensure HR Processes are being followed correctly.
- Raise cases with suppliers, chase outstanding cases and track outcomes for lessons learnt training with the HR Team and incorporating any changes into manager process/ guidance.
- Ensuring a continuous learning loop is functional across the business to ensure any issues or process changes are learnt from and embedded into daily processes.
- Manage the administration of the Chane Management project board ensuring stakeholders receive regular updates on delivery timelines and co-ordinating stakeholder impact assessment process.
- Assist with production of training materials including the maintenance of user guides, videos and other training materials as required. This may occasionally include delivering some face to face training and so travel across the UK may be required at times.
- Supporting the HR Systems & Insights Manager with system upgrades, testing and organisational roll out of new functionality.
- Assist the Workforce Information Analyst (as partial data owner) to ensure that data in the HR Systems is accurate, of high quality and fit for purpose.
- Supporting with production of ad-hoc report requests from HR and Leadership in Operations and Central Support.