Information Technology Support Engineer

Description:

Our client is looking for a customer-focused IT Helpdesk Technician to provide first-line technical support, troubleshoot IT issues and ensure clients' systems remain operational.

Key Responsibilities:

• Act as the first point of contact for IT support queries.
• Investigate and resolve technical incidents.
• Support Windows desktop systems, networks and Microsoft 365.
• Carry out proactive monitoring and maintenance.
• Manage incidents through to resolution and attend client sites when required.

Skills & Experience:

• Basic knowledge of Windows Server, desktop operating systems and networking.
• Experience with Microsoft 365 and wireless network configuration.
• Knowledge of UniFi/Ubiquiti would be advantageous.
• Excellent customer service and telephone skills.
• Strong problem-solving skills, attention to detail and willingness to learn.