Infrastructure Specialist

Description:

🚀 We're Hiring: Infrastructure Specialist – Electronic & Voice Surveillance
📍 Location: London, UK
🏢 Working Model: Hybrid – 2 days per week in the office
🕒 Working Hours: 09:00–17:00 (BST/GMT)
We are looking for a motivated Junior Infrastructure Specialist to join the Electronic & Voice Surveillance team, supporting enterprise surveillance platforms and infrastructure within a financial services environment.
Key Responsibilities:
Provide 2nd/3rd line IT and application support.
Manage infrastructure changes, incidents and problem resolution.
Monitor platform health and proactively prevent service disruptions.
Perform root cause analysis and implement permanent fixes.
Coordinate with internal teams, suppliers and third-party vendors.
Support SaaS platforms, service improvements and production changes.
Handle business support requests and regulatory application reporting.
Required Skills & Experience:
Experience in IT Infrastructure, Application Support or Production Support.
Strong knowledge of Windows 11 and Windows Server.
PowerShell scripting and troubleshooting.
Hands-on experience with ServiceNow (Incident, Problem & Change Management).
Experience with Atlassian JIRA Cloud and Kanban boards.
Understanding of SaaS and Public Cloud environments.
Strong troubleshooting, analytical and communication skills.
Experience working with suppliers and multiple technical teams.
Familiarity with AI / Large Language Models (LLMs).
Nice to Have:
Power Automate and Power BI.