Description:
As an enthusiastic, sales focused and customer-oriented Internal Sales Executive you will generate quality outbound leads as well as follow up on inbound email and telephone inquiries. Your responsibilities include cold calling, updating the CRM system on a regular basis, upselling and cross-selling to existing customers, as well as attending industry events and educational workshops as required. You should also be able to conduct research on market trends and competitors' products.
To be successful as an inside sales executive, you should be persuasive and committed to achieving sales goals. Ultimately, a top performing inside sales executive should be able to demonstrate strong negotiation, communication, and customer service skills at all times.
Key Tasks Include
- Actively sourcing new sales opportunities through cold-calling and emailing.
- Maintaining long-lasting relationships with existing customers through exceptional after-sales service.
- Developing in-depth knowledge of product features and benefits.
- Utilizing virtual meetings to build relationships with new customers.
- Processing customers' purchase orders and liaising with the logistics department to ensure the timely delivery of ordered products.
- Advising customers on suitable product selection based on their needs and specifications.
- Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process.
- Following up on sales inquiries that are made by potential customers through the Company website, LinkedIn Business account, social media, emails, and inbound calls.
- Setting up face-to-face meetings between potential customers and Field Sales Representatives.
Job requirements
About You
- Outbound sales, business development, lead generation, leadmarketing or telesales experience (minimum 12 months)
- Experience of lead/appointment generation campaigns, measurement, targeting and lead process management
- Dynamic, self-starting and self-motivated individual
- Ability to proactively work and think with initiative
- Proficiency in all Microsoft Office applications and customer relationship management (CRM) software
- Proven sales experience and target driven
- Strong analytical and problem-solving skills
- Excellent negotiation and consultative sales skills
- Effective communication skills (verbal and written)
- Exceptional customer service skills.