Isbn Advisor

Description:

An important role within the organisation, the ISBN Advisor has to work collaboratively with our publisher clients and internal teams. The successful candidate will need to be able to manage a number of competing priorities to ensure that ISBN allocations are managed promptly and ensure that a high standard of client service is maintained.

Demands a highly motivated and well-organised individual who is capable of being part of a team. Critically, must be able to convey complex information in a clear and concise manner. .

Tasks And Responsibilities
 

• Ensure that ISBN and SAN clients receive a high standard of customer service
• Support the Registration Service Manager in achieving the budgeted revenue
• Have a detailed knowledge of the ISBN Standard, including any updates or revisions
• Use the expert knowledge of the ISBN Standard to respond effectively to publisher enquiries via phone and email
• Complete the work allocated by the Registration Services Manager
• Process the ISBN Store daily files
• Process manual ISBN applications
• Process ISBN reissue requests
• Have a detailed knowledge of the SAN and GLN standards
• Process SAN applications
• Provide advice and feedback to internal teams requiring ISBN expertise
• Represent the ISBN Agency and the ISBN Standard in client meetings as required
• Make appropriate publisher and imprint name changes
• Maintain the organisational database
• Maintain a good and active relationship with the International ISBN Agency
• Liaise with the International ISBN Agency for the provision of new ISBN prefixes as required
• Attend the International ISBN Agency Online AGM
• Contribute to the monthly International ISBN Agency report cleanse
• Ensure that the ISBN Store contains the appropriate number of ISBN prefix blocks to cover allocations
• Support the Registration Services Manager in the creation of support materials to communicate ISBN Agency policies and guidelines
• Test ISBN Store developments
• Attend weekly team meetings and other meeting as appropriate to the role
   

Qualifications
 

• 5 GCSEs, including English
• Publishing knowledge or relevant Book Trade experience a definite advantage
• Excellent communication and interpersonal skills
• Thorough attention to detail
• Good organisational skills
• A passion for first-rate customer service
• Proficient use of: e-mail, Excel and Microsoft 365