It Change & Performance Lead

Description:

Laing O'Rourke is looking for an IT Change & Performance Lead to help manage risk, build confidence in technology change, and strengthen how IT engages with the wider business. The role leans more towards change management with performance forming a smaller portion of the role.

This is a highly visible role requiring sound judgement, emotional intelligence, and the ability to bring people together around clear, well‑communicated decisions.

Our IT Function

Laing O'Rourke's IT function has refreshed its strategy to support the ambition to transform our industry – making it more sustainable, productive, and fit for the future. Technology plays a critical role in how complex projects are delivered, how decisions are made, and how innovation improves outcomes for people, communities, and the environment.

Our mission is to create a modern, resilient technology environment where data underpins decisions, digital capability accelerates progress, and emerging technologies such as AI enhance the way we work. We are building a trusted, forward‑looking IT function that is closely connected to business success.

Joining us means working on meaningful challenges, influencing how change is delivered, and making a visible impact in an organisation that values collaboration, accountability, and thoughtful leadership.

Role Overview

Reporting into IT leadership, the IT Change & Performance Lead owns the end‑to‑end IT Change Management process and leads IT performance reporting and insight. You will act as a trusted point of coordination between technical teams and business stakeholders, ensuring change is well planned, clearly communicated, and delivered with minimal disruption.

Key Responsibilities
 

• Own and lead the IT Change Management process, ensuring changes are assessed, prioritised, and delivered safely
• Chair and facilitate the Change Advisory Board (CAB), enabling balanced, informed decision‑making
• Build strong relationships with technical teams and business stakeholders, acting as a calm and credible point of contact
• Communicate change impacts clearly and confidently, adapting style for different audiences
• Lead IT performance reporting, dashboards, and insight to support transparency and continuous improvement
   

Skills & Experience
 

• Proven experience leading IT Change Management in a complex environment
• Strong understanding of ITIL principles and service management practices
• Excellent stakeholder engagement, communication, and facilitation skills
• High levels of emotional intelligence, judgement, and resilience
• Experience working with ITSM tools such as ServiceNow