Description:
We’re looking for an IT Support Technician to join our busy IT team at our Great Yarmouth site. In this role, you’ll provide both remote and onsite support up to 3rd‑line level, working across desktops, laptops, applications, and local infrastructure. This role will suit someone who enjoys working in a challenging, busy and varied role and who enjoys working with a wide range of technologies.
Main Responsibilities:
- Carrying out IT Support and System Administration using Active Directory, Microsoft 365 Azure Active Directory/ Exchange Online/ SharePoint Online/ Teams. IT on-boarding/ off-boarding and employee IT inductions as required.
- PC builds and troubleshooting of hardware and software problems.
- Monitoring and maintenance of the network infrastructure to include any cabling requirements.
- Software management to include software installation, troubleshooting issues and identifying/ resolving Cyber vulnerabilities and patching.
- Speaking to 3rd party support companies as required to efficiently resolve issues.
- User account administration – mainly using Active Directory/ Azure Active Directory.
- Working alongside remote team members to provide remote support/ cover where needed.
- Manage workload via helpdesk tickets.
- Monitoring and remediation as necessary of daily backups, support data recovery ensuring confidentiality.
Skills, Experience and Qualifications:
- Computing Degree and/ or Microsoft MCSE accreditation is desirable
- Previous experience maintaining a corporate technical infrastructure
- Previous experience providing remote support
- Experience supporting an Azure platform
- Excellent understanding of Microsoft Windows 10/11 and Microsoft Office 365
- Good administrative understanding of Microsoft Server 2016+ including Group Policy deployment
- Knowledge of networking techniques and protocols, TCP/IP, Switches, DNS, DHCP, Security Appliances, Routers, VPN, VLAN
- Knowledge of industry standard practises and tools.
- Good knowledge and understanding of Cyber & Information Security
Personal Attributes:
- Self-starter and able to work well independently
- Willingness to learn and develop
- Demonstrates initiative and accountability for own workload and actions
- Strong technical ability in all areas
- Ability to prioritise work for others and self
- Excellent interpersonal and communication skills
- Good diagnostics and problem-solving skills
Other Requirements:
- SC clearance or ability to obtain
- Occasional travel to other SCL sites as required
What We Can Offer You:
- Flexible working practices – we work a 9-day fortnight, offer flexitime, and work a half day Friday
- 25 days holiday (plus bank holidays) with the option to buy up to 5 additional days
- Health cash plan – cash back for everyday health expenses
- Additional benefits including access to 24/7 remote GP services, physiotherapy consultations and gym discounts
- Pension scheme with 6% employer contributions
- Life assurance – 4 x annual salary
- Reward and recognition platform
- Discount platform – retail, leisure, gym discounts and more
- Employee assistance programme with access to confidential counselling services
- Support for further training and education
- Relocation assistance up to £8,000 if you relocate to take up a position with us