Description:
I’ve recently partnered with a flourishing family-run business experiencing a period of growth. This company specialises in online retail within a niche market. This business is committed to offering continuous learning opportunities for their team members, providing a real chance for growth and increased responsibility.
As a School Relationship Executive/Junior Account Manager, you will initially manage smaller accounts with the goal of advancing to larger client portfolios and eventually moving into a senior role. You will embody the company's image and ethos, handling issues with professionalism and promptness. Your efforts will ensure that clients consistently receive exceptional value, service, and quality from their brand.
A driving license is desirable but not essential. However, candidates should ideally have plans to learn to drive within the next 6-12 months.
Duties
School Relationship
- Be the day-to-day first point of contact for the clients allocated to you
- Proactively communicate company updates with clients to manage expectations effectively, to ensure a positive relationship.
- Identify any risks to the relationship to ensure they are mitigated.
- Attend client meetings such as, but not limited to:
- Annual review meetings with all clients between September & October
- Measuring events with relevant schools between May – July
- Design meetings for new product launches
- Additional care meetings for clients where relationships are at risk.
- Ensure next actions are completed within the promised timelines and ensure updates are communicated clearly and efficiently with the relevant departments internally; particularly with the Product Team for product requirements and with the Customer Service Team for product information for customers.
- Have a clear understanding of client requirements, ensuring it is clearly communicated internally and presented correctly online.
Administration
- Carry out admin tasks delegated by the SRMs:
- Project management of Measuring Events
- Annual Review Meeting schedule
- Annual Communications; primarily early ordering emails from May-July
- Collating and maintaining school specific information; primarily pupil numbers and contact details
- Industry exhibition logistics
- Organising samples for meetings
- Meeting info-preparation
- Coordinating with Leeds-based departments to ensure smooth transition of information to SRM; particularly with the Product Team (launch, development & purchasing)
Sales
- Participate in sales presentation preparation, as required by the Managing Director & SRMs
- Attend industry exhibitions as a representative of the brand.