Description:
We're looking for a Junior IT Technician to join our IT Team to support the delivery of high-quality, customer-focused IT support across schools within the Ark IT service cluster. You will work closely with Onsite and Senior Technicians, developing your technical skills and confidence while contributing to day-to-day support activities.
Key Responsibilities:
- Providing IT support across one or more schools, diagnosing and resolving common technical issues
- Managing and progressing support tickets in line with SLAs
- Take responsibility for day-to-day IT operations and service standards onsite
- Supporting devices including Windows, macOS and ChromeOS, troubleshooting basic network and connectivity issues
- Supporting classroom technology and AV equipment
What we're looking for:
- Strong customer service skills with the ability to communicate effectively with non-technical users
- Basic understanding of IT systems and troubleshooting
- Good communication and customer service skills
- Ability to manage workload across multiple sites and priorities
- Experience in a customer service or technical support environment (desirable)
Qualification Criteria:
- ITIL 5 Foundation qualification or motivated to work towards one
- Right to work in the U.K.
Benefits
- 27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3-years’ service. This entitlement is pro rata for part time employees. This entitlement excludes bank holidays
- Full office closure between Christmas and New Year
- As an Ark employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to. Depending on your role you may also be entitled to LGPS which is a defined benefit scheme where you contribute a percentage based on how much you earn (as do we) in exchange for a guaranteed amount in your pension pot every year
- Access to high-quality professional learning throughout your career, offering both face-to-face sessions and a bespoke online learning platform
- Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bike, gym discounts offering up to 40% off your local gym and free eye tests