Lead Machine Learning Scientist

Description:

We’ll be expecting you to leverage your deep experience of developing and deploying advanced Machine Learning models to:
 

• Understand customers’ problems and support needs based on a variety of inputs.
• Route customers to the right COp who can support them and globally optimise those routing decisions across millions of customers and thousands of support staff.
• Automate the resolution of customers’ support needs through autonomous agents.
• Aid customer support in decision-making and pattern detection.
   

The technical approaches you take to solve these problems will be very much in your hands and we’ll strongly encourage and support experimentation and innovation. We’ll be expecting you to justify and demonstrate effectiveness along the way, making sure the approach meets our business and customer needs.