Line IT Technician

Description:

We Do Data are working with an establish education provider who are looking for an enthusiastic Line IT Technician to join their collaborative team. This is a fantastic opportunity to work in an environment where you'll be involved in both day-to-day support and exciting projects.

What you'll be doing

• Providing 2nd line support and acting as the escalation point for 1st line.
• Supporting Microsoft 365 including Exchange Online, Teams, SharePoint and OneDrive.
• Managing devices through Microsoft Intune and Autopilot.
• Administering Active Directory and Entra ID.
• Supporting Windows Server infrastructure, networking and cloud platforms.
• Deploying laptops, desktops and mobile devices.
• Troubleshooting hardware, software and AV equipment.
• Assisting with IT projects including cloud migrations, security improvements and system upgrades.

What we're looking for

You'll have experience in a 2nd Line Support role and be comfortable working across a Microsoft environment. This is not a desk bound role, so you’ll need some energy and excellent customer service skills!

Ideally you'll have experience with:

• Microsoft 365 Administration
• Microsoft Intune / Endpoint Manager
• Windows 10 & 11
• Active Directory & Entra ID
• Group Policy
• Device deployment and lifecycle management
• Strong troubleshooting across hardware, software and cloud technologies