Line Network Engineers

Description:

3rd Line Network Engineers will be able to develop technical solutions to complex issues and problems as well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPI’s are met is also required.

3rd Line Network Engineers will;
 

• Have a thorough and demonstrable understanding of Cisco Enterprise LAN environments at 3rd line support level including, deployment, administration and troubleshooting. Ideally to a CCNP and CCDP level.
• Focus on Secure LAN environments including security boundaries and rulesets.
• Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions.
• Have hands on experience in troubleshooting Layer 2/3 switching and routing.
• Have hands on experience in configuring and troubleshooting VPC, VDC, STP, BGP, OSPF and other key mainstream protocols.
• Have hands on experience in configuring and troubleshooting Sidewinders and ASAv firewalls with a Platform focus of: ISR, 6800, 3750, 3850 series.
• Have hands on experience in configuring and troubleshooting Fortigate, Sonicwall, Palo Alto, ForcePoint, ASAv and Juniper Firewalls.
• Possess excellent communications skills, organisational skills and be independent and comfortable with autonomous working.
• Have the ability to tackle complex problems and incidents.
• Have experience in ITIL ICT service delivery on critical infrastructure.
• Have experience of working under pressure to meet deadlines while handling multiple priorities.
• Be experienced in patch management including analysis and deployment.
   

Key Duties

System Support & Ticket resolution - Utilising technical expertise to ensure that the Core Network estate is kept online and running smoothly and that Incidents are dealt with in a timely manner IAW with KPI/SLA.

Problem Resolution- Work with other resolver groups, original manufacturers, Users and suppliers to perform root cause analysis, providing technical solutions to complex problems.

Maintenance - Responsible for completing the and recording Periodic maintenance of all systems Utilising Periodic Preventative Maintenance (PPM) and routine upgrading activities to stay ahead of obsolescence issues.

Documentation -Maintain and create documentation of system configuration changes. As well as accurately recording work in SD+.

Resource Movement -Assist in the configuration, installation, and deployment of infrastructure components.

Participation in Projects - Engage in infrastructure-related projects and CR’s contributing to implementation build, testing phases.

Key Competencies

Communications - Verbal, written including technical documentation.

Collaboration - Working with other SME’s, Users & Resolver groups to ensure efficiency.

Adaptability and flexibility - Able to change focus under changing situations.

Technical expertise - Ability to troubleshoot and fault rectification variety of issues.

Attention to detail - Including written and work carried out.

Customer service - excellence.

Teamwork - Build effective internal and external relationships.