Loyalty Manager

Description:

Harnham is seeking a Loyalty Manager (Contract) on behalf of a well-established international Health & Beauty retail group renowned for its pharmacy and beauty brands. This opportunity sits within the Group Centre of Excellence team, where the successful candidate will play a pivotal role in shaping the customer loyalty strategy across multiple European markets.

This 12-month outside IR35 contract is perfect for a commercially focused professional who excels in developing digital-first loyalty propositions and can influence stakeholders at the highest level. With over a dozen loyalty programmes across the business portfolio, this role is essential in evolving a cohesive and modernised loyalty experience, especially app-driven engagements.

Key Responsibilities:

• Drive the end-to-end development of innovative loyalty concepts tailored to regional European business units

• Partner cross-functionally with regional stakeholders, CRM, and technology teams

• Develop, test, and refine app-first loyalty propositions that foster customer engagement

• Deliver thought leadership on loyalty trends, digital strategies, and consumer insights

• Influence and present strategies to senior leadership with clarity and impact

Required Skills & Experience:

• Proven track record in customer loyalty programs, CRM, and consumer strategy

• Strong stakeholder and cross-cultural management skills, ideally in a Pan-European context

• Strategic and analytical mindset with hands-on testing and proposition iteration experience

• Prior experience in consultancy or working at group/corporate level is beneficial

• Comfortable navigating non-technical business environments while liaising effectively with CRM and tech teams

Contract Details & Benefits:

• Contract Duration: 12 months

• Day Rate: £300–£340 per day

• Engagement: Outside IR35

• Location: London (2–3 days a week onsite)