Membership Lead

Description:

The National Care Forum (NCF) is the leading voice for the not-for-profit adult social care sector, representing over 170 member organisations that support more than 220,000 people across the UK. NCF is seeking a Membership Lead to ensure members are supported, engaged, and represented while driving membership growth and shaping the future of the organisation’s offerings.

Reporting to the Policy Director, the Membership Lead will develop and deliver strategies to grow and retain membership, coordinate Communities of Practice (including themed forums, networks, and webinars), oversee the end-to-end membership process, manage communications (website, newsletters, social media), and work with internal teams and partners to create value for members.

Key Responsibilities:

• Develop and deliver a membership growth and retention strategy

• Coordinate Communities of Practice and member networks

• Use CRM systems to capture, analyse, and utilise member data

• Oversee membership recruitment, onboarding, and ongoing engagement

• Manage and improve membership communications

• Collaborate with partners and internal teams to create value-added opportunities

• Promote the impact of NCF and its members within the sector

Requirements / Skills:

• Passionate about social care and the not-for-profit sector

• Excellent communication and interpersonal skills

• Organised, proactive, and able to manage multiple priorities

• Skilled in using CRM systems and data to inform decisions

• Experience in membership engagement, policy, or stakeholder relations

• Desirable: digital communications, event coordination, or creative design experience

Benefits / Culture:

• Part of a small, supportive, and purpose-driven team

• Opportunity to work with leading voices in the UK not-for-profit care sector

• Flexible and remote-friendly working environment

• Chance to shape how NCF connects, supports, and advocates for members