Office Manager

Description:

Join a growing, high-performing wealth management practice as Office Manager, leading daily operations, managing a small team, supporting advisers, and ensuring clients receive first-class service.

St. James's Place (SJP) experience is preferred, Financial Services experience is essential.

Why this role matters As Office Manager, You'll Play a Central Leadership Role

• Lead the day-to-day running of your office
• Oversee administration and workflow, ensuring smooth, efficient operations
• Support advisers to deliver exceptional client outcomes
• Foster a positive, high-performance culture aligned with our values

This is a hands-on, visible leadership role — part coach, part manager, part operational strategist.

What You'll Do

• Lead and develop your administration team, providing coaching, feedback, and 1:1 support
• Manage workflow, monitor deadlines, and resolve bottlenecks quickly
• Ensure office presentation, compliance, and risk standards are consistently high
• Support advisers in achieving maximum efficiency and client satisfaction
• Drive operational improvements and embed procedural updates
• Deliver a premium onboarding and staff experience, promoting the practice's values

Who We're Looking For

• Proven experience in office or people management in a financial services environment
• Strong organisational, workflow, and problem-solving skills
• Ability to lead, coach, and develop a small team
• Comfortable with CRM systems (Salesforce desirable), Microsoft Office, and digital tools
• Confident, resilient, and proactive with a keen eye for quality and detail