Description:
This is a pivotal, hands-on role at an important moment for the business: over the course of the contract, you will lead our office relocation from planning through to move-in, making sure the transition is well-organised and causes minimal disruption to the teams working around it. Given the scale and timing of this project, candidates must bring hands-on experience of having led a similar office move or workplace relocation before - this is essential to the role, not simply desirable.
The ideal candidate will be a proactive and solutions-focused individual with experience managing office environments. They will be highly organised with excellent attention to detail, confident managing multiple projects and priorities simultaneously, and comfortable working in a fast-paced creative environment.
Key Responsibilities
- Oversee the day-to-day running of the office, ensuring a safe, professional, and efficient workplace.
- Manage and support the Office Assistant / Front of House function to maintain high workplace standards.
- Monitor office budgets and manage operational expenditure.
- Ensure office facilities, equipment, meeting rooms, and resources are fully maintained and operational.
- Drive workplace initiatives that enhance employee experience, engagement, and company culture.
- Act as the primary point of contact for IT, managing relationships with external support providers and coordinating issue resolution.
- Oversee IT equipment, software licences, and technology requirements for new starters, leavers, and office projects.
- Lead and deliver the office relocation project, managing timelines, budgets, risks, and stakeholder communications.
- Coordinate landlords, contractors, suppliers, fit-out teams, and removals providers to ensure successful project delivery.
- Manage office fit-out, IT infrastructure, business continuity planning, and post-move transition activities.
- Lead Health & Safety compliance, including risk assessments, workplace inspections, fire safety, and emergency procedures.
- Act as the first point of contact for HR administration, escalating complex matters to external advisors where required.
- Manage employee benefits, onboarding, offboarding, policy updates, wellbeing initiatives, and HR record keeping.
- Build strong relationships across the business and act as a trusted contact for workplace and operational matters.
- Provide regular updates to senior leadership on operational performance, project progress, risks, and recommendations.
Skills And Experience
- Minimum 5 years' experience in an Operations Manager role or similar.
- Essential: proven, hands-on experience leading an office move or workplace relocation project from planning through to completion - this is a core requirement of the role.
- Experience managing change communications and keeping staff engaged through periods of organisational change.
- Confident negotiating with landlords, contractors, and suppliers to secure favourable terms and manage costs.
- Comfortable acting as the first point of contact for IT queries and coordinating with external/managed IT service providers.
- Experience managing day-to-day HR administration, including benefits, wellbeing, and policy management, ideally with experience working alongside external HR or legal advisors.
- Strong knowledge of Health and Safety regulations and workplace compliance for an office environment; a NEBOSH or IOSH qualification is desirable, given sole responsibility for office Health and Safety in this role.
- Experience overseeing facilities management and office operations.
- Experience coordinating with IT teams or managed service providers.
- Strong project management and organisational skills.
- Excellent communication and stakeholder management abilities.
- Ability to work independently and manage multiple priorities in a fast-paced environment.