Principal Consultant

Description:

We're searching for a UK-based Principal Consultant to join our Implementation Services team, so that we can deliver high-quality, customer-facing project engagements across the Allocate HealthSuite. The Principal Consultant will build and maintain client relationships during Services engagements, translate business requirements into best-practice approaches, and lead successful implementations to drive measurable adoption and value for our healthcare clients.

How You'll Spend Your Time
 

• Project manage and implement multiple products within the Allocate HealthSuite to deliver high-quality, on-time outcomes for clients both on-site and remotely.
• Act as Subject Matter Expert across Medic on Duty, Activity Manager, Job Planning and Appraisal in order to train, coach and develop other members of the team.
• Analyse service data from client engagements to clarify operational issues and determine process adjustments that address customer needs and improve delivery outcomes.
• Partner with cross-functional teams and client stakeholders in order to align service delivery with diverse expectations and achieve sustained client satisfaction.
• Identify automation opportunities and enable AI-driven enhancements within service workflows to improve efficiency, quality and scalability of implementations.
• Maintain operational excellence by enabling user adoption, structured onboarding and supporting change management throughout implementation cycles.
• Ensure project documentation is created and maintained to the standard required by the UK&I Professional Services team in order to support disciplined, repeatable delivery.
   

What Kind of Things We're Most Interested in You Having
 

• Strong knowledge of RLDatix medics products, including Medic on Duty, Activity Manager, Job Planning and Appraisal.
• Proven success in managing operational teams to deliver standardised SaaS platform implementations, with accountability for performance metrics and monthly targets.
• In-depth knowledge on how to analyse operational data, identify process improvement opportunities and optimise service workflows for enhanced customer outcomes.
• Demonstrated capability to instruct and coach staff on AI-enabled automation initiatives and process enhancements, ensuring effective adoption of new workflows and technologies.
• A track record of establishing and maintaining collaborative stakeholder partnerships that support successful platform adoption.
• Solid understanding of project financial principles, with the ability to support cost management, resource allocation and budget adherence.
• Ability to work remotely with willingness to travel to client sites across the UK as required.
• Sincere interest in healthcare transformation and improving patient safety through technology.
• A knack for working collaboratively within a fast-paced, innovation-driven SaaS environment.