Description:
We’re hiring a Product Specialist to be the go-to expert helping our customers get the most out of Specter.
This is a hybrid role: part customer success, part technical problem-solving, part product feedback. You’ll work directly with investors and operators, guiding them through onboarding, advanced features, and integrations.
You’ll also be a critical bridge between customers and our product/engineering teams — shaping how Specter evolves by bringing user insights back into the product.
What You’ll Be Doing 🚀
- Support customers via calls, email, and chat to ensure their success with our platform.
- Guide users on onboarding, integrations, and advanced functionality.
- Act as the critical bridge between customers and our product/engineering teams.
- Create and maintain resources (guides, docs, onboarding flows, support materials).
- Gather feedback and insights to shape continuous product improvement.
- Spot opportunities for account expansion and collaborate with sales to nurture growth.
- Debug technical issues (APIs, data integrations) and brainstorm solutions with customers.
Who You Are 🧩
We’d love to hear from you if you have:
- 1-4 years experience in an elite environment, whether that’s banking, consulting, startups, VC, or something else. We’re looking for evidence that you’re a top performer in whatever environment you land in. No prior CS experience is required.
- You want to drive revenue growth and have faster career progression. You aspire to own revenue targets, lead teams, expand to new markets and build your own company in the future.
- You love to win, are hungry for a challenge, and willing to roll up your sleeves. You’re not afraid of doing the grunt work and are a team player. Major plus if you’ve done competitive sports.
- You thrive in ambiguity, move fast, and don’t need permission to make things happen.
- You’re commercially savvy and can break down complex problems through first principles thinking.
- You’re charismatic and want to master relationship-building in client-facing roles. You communicate with clarity and build trust quickly. We can put you in front of a CEO and you’ll impress them.