Programme Manager

Description:

About the role

This role will play a key part in ensuring KPED responds to the university’s plans for growth in professional education and to extend access to a King’s education. The Programme Manager (Professional Education) is part of the Operations Team and will lead on our strategic academic projects and initiatives, including our approach to flexible postgraduate awards and micro-credentials and the coordination of activities for the online professional education courses delivered with our partners. The post holder will ensure the smooth running of these innovative initiatives and an excellent student experience for our professional participants.

As Programme Manager (Professional Education), you will work with Faculties, central service departments and the wider KPED team, to take lead responsibility for ensuring the correct set up of programmes on King’s systems, as well as a seamless enrolment and onboarding experience for our new professional participants. You will take the lead in running all aspects of the strategic programmes and will be the first point of contact for professional participants, Faculties and central service departments. This is an exciting opportunity to build the programmes from the ground up, helping to define what a professional participants experience looks like at King’s.

We are working closely with a few outstanding partners to enable growth of professional education and ensure an excellent student experience throughout the participants lifecycle. You will be the operational lead for these third-party collaborations, managing the portfolio of courses and leading the operational delivery of the partnerships.

The successful candidate will have outstanding communication and stakeholder management skills. They will have an excellent understanding of the needs of professional education participants, as well as ensuring success in a complex operational structure. This post will sit within the Operations Team, which is tasked with supporting Faculties delivering our full range of educational programmes.

The role is primarily based at King’s Strand Campus though you may be required to travel to other campuses on occasion. As part of King’s trial of hybrid working, all team members can work remotely for part of the week if they wish.

This is a full-time post and you will be offered an indefinite contract.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Knowledge of SITS

• Strong communication skills and ability to communicate confidently and efficiently to both internal and external contacts, providing explanation of complex procedures to non-technical audience

• Excellent time management and organisational skills with the ability to work on short-, medium- and long- term projects and conflicting priorities

• Excellent stakeholder management skills with the ability to work across multiple teams and departments to influence and deliver outcomes successfully

• Experience working in a student facing role, ideally in a programme management role

• A proactive nature with an ability to deal with inefficiencies or risks, using initiative to mitigate them and/or to improve operational effectiveness

• Motivated and excited by student success and the benefits of professional education

• Inclusive and collaborative approach, with a commitment to and understanding of equality issues within a diverse and multicultural environment

Desirable criteria

• Experience of working with virtual learning environment (for example KEATS)

• Experience of updating websites, course materials, or similar

• Experience working with CRMs and other databases

• Ability to track financial information accurately