Description:
The IT Support & Project Coordinator plays a pivotal role in the smooth delivery of IT projects and technical support services. Acting as a central liaison between the development team, clients, and internal stakeholders, this role ensures projects are coordinated efficiently, IT systems operate seamlessly, and clients receive timely support. You will be responsible for managing change requests, resolving system issues, and supporting the IT Director with new project initiatives.
Here's What You'll Be Doing:
- Coordinating IT projects and ensuring effective communication between stakeholders
- Acting as a liaison between the development team and clients, managing change requests and resolving system errors
- Providing system troubleshooting, incident management, user support, testing processes, and compliance procedures
- Working closely with the server hosting company to manage support requirements and technical issues
- Overseeing new IT projects, ensuring deadlines and objectives are consistently met
- Reviewing existing IT systems and projects to ensure optimal functionality and reporting issues
- Supporting the IT Director in scoping new projects and attending client meetings
- Delivering client training on IT systems to ensure users are well-equipped
- Producing comprehensive system manuals and documentation for both clients and internal teams
- Maintaining clear, professional communication with clients, addressing queries and concerns effectively
- Contributing to the continuous improvement of IT support processes and overall operational efficiency
Here Are The Skills You'll Need:
- Previous experience in IT support, project coordination, or a related role
- Strong understanding of IT systems, software, and troubleshooting methodologies
- Excellent communication and interpersonal skills for client and stakeholder liaison
- Ability to manage multiple projects simultaneously with strong organisational skills
- Experience working with server hosting companies and an understanding of hosting-related support requirements
- Knowledge of IT project management methodologies and tools is advantageous
- Familiarity with programming and web development concepts
- Proven ability to produce clear and concise system manuals and documentation
- Strong problem-solving skills with a proactive approach to issue resolution
- A collaborative team player who can also work independently when needed