Description:
The Governance Policy & Frameworks team sits within Risk and Compliance. The teams is responsible for the provision of the Group policy framework, the mandatory training framework, and risk and compliance reporting.
What You'll Do Support the Governance Policy & Frameworks team in the operation and ongoing enhancement of core processes aligned to the Group Policy Framework, which is designed to manage and mitigate the Group’s material risks within risk appetite, ensure compliance with applicable laws and regulations, and drive the right conduct and behaviours across the Group. This includes processes relating to mandatory training, Group policies, and reporting. Key tasks include:
- Owning and managing the eLearning inbox, providing responsive, high-quality support and guidance to colleagues across the business.
- Delivering insightful MI by producing weekly, month-end and ad hoc mandatory training reports, highlighting trends, risks and exceptions, and escalating issues where appropriate.
- Driving completion and compliance by proactively following up with overdue staff and stakeholders to ensure mandatory learning is completed within required timeframes.
- Developing platform capability by learning to create, maintaining and updating mandatory training modules on the Skillcast system, supporting continuous improvement of the learning content and user experience.
- Preparing risk and compliance reporting for review by senior team members, ensuring information is accurate, clear and decision-useful.
- Supporting Board-level reporting by collating inputs for the Board Audit & Risk Committee dashboard (a high-profile deliverable) and performing robust quality assurance to ensure completeness and accuracy.
- Providing flexible support across wider team activities, contributing to a collaborative, delivery-focused environment.
The Knowledge, Experience And Qualifications You Need
- Proven experience providing high-quality administrative support within a professional corporate environment
- Confidence working with a broad range of stakeholders, building effective relationships and responding to queries promptly
- Demonstrable experience in collating data and producing clear, accurate reporting, including materials for senior management and/or Board-level packs