Accounts Coordinator

Description:

What You’ll Be Doing:
 

• Logging and processing purchase invoices and receipts, and raising sales invoices through our CRM
• Recording incoming payments, and helping with bank reconciliations and month-end close
• Supporting payroll processing and keeping records accurate
• Monitoring aged debtors and contacting customers about overdue invoices
• Handling calls and emails about invoices, payments and account queries
• Resolving disputes calmly and professionally, and escalating when needed
• Setting up new care plan contracts and GoCardless direct debit mandates
• Completing boiler registrations within manufacturer deadlines
• Checking purchase orders against supplier invoices, tracking job costs and flagging discrepancies
• Keeping up to date with grant funding, tax and VAT changes
• Liaising with B2B and large commercial partners and their accounts teams to ensure invoices are processed smoothly and avoid bottlenecks
• Classifying free-of-charge reasons and working with the Operational team to resolve operational issues affecting invoicing and cash collection
• Working extensively in Xero to maintain high accuracy and perform reconciliations
   

What We’re Looking For:
 

• Knowledge of and experience in bookkeeping, payroll and credit control
• Experience in an accounts or finance coordination role, covering accounts payable and receivable
• GCSE grade 4/C or above in English and Maths, plus an A-Level, BTEC or college qualification in Finance or Business
• Strong numerical accuracy and close attention to detail
• Confidence with Microsoft Office or Google Workspace, and with keeping CRM records accurate
• Clear, friendly communication by phone and in writing
• The ability to work independently, stay organised and handle confidential information with discretion