Scheduling Administrator

Description:

In this role, you will liaise between customers and engineers to ensure all planned maintenance and call outs are scheduled within the internal systems. You will pass concise details to engineers, ensuring that deadlines and SLAs are constantly achieved whilst maintaining exceptional levels of customer service.

This is an excellent opportunity for someone with strong communications skills who is looking to establish a career. In return, you will be given excellent training and development opportunities. Due to the nature of our roles, candidates must be a UK Resident residing within the local area. Please note we cannot offer visa sponsorship for overseas candidates.

Key Responsibilities:

• Planning and scheduling of engineers works - taking into consideration the location of booked jobs and the location/qualifications of attending engineer.
• Relaying full details of the jobs to engineer, to ensure that repeat visits are avoided.
• Ensure customers are provided with all relevant information for the works to be completed.
• Dealing with any queries or issues that arise from the scheduled works.
• Ensuring customers’ needs are met, whilst considering business costs involved with processing works.

The Candidate

This is an exciting opportunity for an organised and customer focused individual with previous telephone, administration, or scheduling/planning experience. Our ideal candidate will have excellent customer service and communication skills with exceptional organisational and planning skills.

Key Skills:

• 1+ years’ experience in a telephone-based admin role.
• Exceptional organisational skills with strong attention to detail.
• Excellent communication skills, both verbal and written.
• Confidence and ability to deal directly with customers, engineers, and stakeholders.
• The ability to manage clients’ expectations and requirements.
• UK resident and unrestricted right to work in the UK.