Senior Business Travel Consultant

Description:

Are you ready for your next professional layover? We’ve got the perfect destination.

CTM are an award-winning provider of travel service solutions for the corporate, events and sports markets. Headquartered and founded in Australia, we have a global presence, with offices in Europe, Asia, North America, Australia & New Zealand.

We have an exciting opportunity for you to join our crew and take your career to new altitudes.

The role

Working in a team of 10 in our CTM24 team, based across the UK and France, you will be responsible for delivering high-quality travel support to all our corporate clients outside standard business hours. You will handle urgent travel requests, booking amendments, last-minute itinerary changes and disruption management.

What you have

• At least 5 years’ experience as a Business Travel Consultant across all areas of travel management
• Sound, proven GDS experience – we will train you on Sabre
• Ability to turnaround fare recalculations and ticket reissues quickly
• Experience in the international market
• Excellent phone and email etiquette
• Able to commit to 3-4 weeks of initial training at our London or Glasgow office if needed
• You are a team player, resilient and work well under pressure – you will deal with a lot of stressed clients!

What you’ll be doing

• Providing high level customer service by phone and email
• Assisting with all reservations and aspects of travel including air, hotel, rail and car reservations and any other travel related requests received via any client and partners
• Assisting with emergency actions and contingency plans
• Ensuring client travel policies are adhered to correctly
• Ensuring all SLA’s and KPI’s are consistently met
• Developing and maintaining effective working relationships with colleagues in the appropriate offices
• Ensuring that all administration, both internal and external is of the highest standard
• Responding to any other reasonable duties/tasks as may be requested by your Manager or other departmental Managers