Senior Client Services Manager

Description:

Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager you’ll lead our Mole Valley and Camberley teams to deliver person centred housing related support and make it a Great Place To Work for our colleagues! You’ll manage our services which house customers experiencing homelessness and mental health issues in shared and self-contained accommodation. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

Typical day as a Senior Client Service Manager
 

• Leading a motivated team to deliver efficient, high quality, person centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.
• Be the Safeguarding Lead for the service
• Ensure Health and Safety checks and risk assessments are completed and recorded accurately
• Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners
• Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person centred service