Senior Customer Success Manager

Description:

We are working with a market-leading, high-growth Amazon and Retail Media SaaS business that’s redefining how brands compete online. Their cutting-edge platform powers smarter eCommerce decisions for global brands across Amazon, Walmart, Instacart, and more. Backed by first-to-market technology, the company blends machine learning with deep category expertise—enabling clients to win in the fast-moving digital commerce space. With a collaborative culture and a commitment to mentorship, this is an outstanding environment for driven professionals ready to grow.

The Senior Customer Success Manager will:

• Advise clients throughout their journey—from onboarding to advanced strategic optimisation
• Act as the voice of the customer, escalating and resolving complex issues with speed and empathy
• Support client growth by identifying upsell opportunities and introducing new features
• Collaborate cross-functionally to feed insights into product strategy and development
• Drive operational excellence by contributing to process improvements and knowledge sharing

Essential Skills:

• Experience managing an Amazon business—brand, manufacturer, or agency side
• Exposure to other marketplaces (e.g., Walmart, eBay, Target) is highly desirable
• Yes these are skills - Super High Energy, industry passion, curiosity, ambition and humility.
• Analytical mindset and ability to derive insights from performance data
• Strong stakeholder engagement and communication skills, including at executive level
• Proficiency with CRM systems and a track record of successful project delivery