Senior Managers

Description:

Senior Managers work with key stakeholders across the Business to identify new projects as part of each team's strategy, giving us a head start and ensuring they are funded, appropriately resourced, and follow ICT and Ofcom Policies. Project Managers deliver projects by working collaboratively across the business, keeping projects running smoothly (or as smoothly as possible) and working with the PMO to follow the Delivery Framework.

Business Analysts support the project process, understand business needs and processes, and work with the technical team to find solutions.

Why do we do this?

By working with all areas of Ofcom, we ensure that any projects delivered support the ICT Strategy to keep Ofcom Secure and keep all our tools fit for purpose, identifying cost savings where possible. Our ICT Strategy and Project Delivery Framework also support the overall delivery of Ofcom's Plan of Work and 3 Year Plan.

It will also help ensure the right solution is identified, supporting Ofcom's Corporate Agility Project and allowing 80% to be ‘good enough’, practising Looks Good to Me (LGTM)!

The purpose and scope of the role

Ofcom is seeking a IT Project Delivery - Senior Manager to support the £70m plus procurement of a refreshed IT Support Services. This role will be expected to provide technical and operational expertise to complement Ofcom’s internal leadership of the project. The Project Manager will lead the work with a consultancy to conduct a detailed review of the current IT support arrangements, develop and assess future service model options, and lead the design and delivery of the procurement process (working closely with internal procurement experts).

The successful IT Project Delivery - Senior Manager will coordinate the end-to-end project work, manage dependencies, risks and governance, assure deliverables, and ensure a robust, compliant procurement process aligned to UK public sector requirements.

Your key responsibilities:

Strategic Review & Options Development

Lead and coordinate a comprehensive review of Ofcom’s current IT support strategy, operating model, and service outcomes.
Support the development and assessment of future service delivery models (in-house, outsourced, managed service or hybrid).
Facilitate stakeholder engagement, workshops, and requirements gathering.
Produce clear, evidence-based recommendations and decision papers.

Procurement Design & Delivery

Lead the planning, governance, and day-to-day delivery of the IT Support Services procurement project.
Work closely with the Commercial lead to support the creation of procurement artefacts, i.e. Service specifications, KPIs, Evaluation methodologies, ITT documentation, pricing schedules and contractual schedules
Manage and co-ordinate the ICT Consultancy hired to support the project, ensuring delivery of their work against agreed deliverables.
Ensure all governance documentation (approvals, audit trail, decision logs) is complete, accurate, and compliant.

Project Management & Delivery Assurance

Ensure the project maintains the pace required to deliver against the project objectives within the timeframes allowed.
Manage senior stakeholder engagement, expectations and conflict resolution. Ensure priorities are clearly communicated, and roles and responsibilities are appropriate.
Develop and maintain detailed project plans, RAID logs, reporting packs, and stakeholder communication plans.
Manage risks, issues, and dependencies, including interdependencies with wider technology and commercial initiatives.
Provide clear, regular reporting to senior stakeholders on progress, risks, and decisions.
Ensure timely delivery of milestones and high-quality outputs from the consultancy and wider project team.

The skills, knowledge and experience you’ll need for success:

Essential Soft Skills

Demonstrates strong interpersonal and communication skills, with the ability to build trusted relationships across all levels of the organisation.
Confident in influencing, challenging, and engaging stakeholders, including senior decision-makers, to drive alignment, shape outcomes, and enable timely, informed decisions.
Provides clear direction and leadership to programme teams, fostering collaboration, accountability, and high performance.
Communicates clearly and persuasively both verbally and in writing, bringing people together around shared objectives while effectively managing differing views and priorities.

Executing Plans

Proven ability to plan, deliver and close complex projects end-to-end within scope, time, budget and governance requirements.
Proficient in methodologies (Agile, Waterfall, PRINCE2, MSP) and managing multiple workstreams in fast-paced environments.

Governance, Compliance & Commercial Awareness

Strong understanding of governance frameworks, controls and public sector procurement.
Knowledge of PCR 2015 and Procurement Act 2023, experience managing budgets and financial forecasts.

Channelling Influence

Excellent communication, negotiation and influencing skills.
Builds strong stakeholder relationships and presents complex updates, risks and recommendations clearly and confidently.

Embracing Change

Experience managing risks, issues and change, with proactive mitigation and escalation.
Strong analytical and problem-solving skills to interpret data, identify trends and support decision-making.

Forming Relationships

Proven ability to lead and coordinate cross-functional and multi-disciplinary teams, facilitate workshops and resolve conflict.
Collaborative, accountable and outcomes-focused approach.

Technical & Digital Skills

Proficient in project tools (MS Project, Planner, Azure DevOps, Jira, Trello) and Microsoft 365.
Able to produce clear dashboards, reports and presentations from complex data.
Experience across IT services, including service management and solution or technical architecture.