Description:
As a Senior Project Assistant, you will play a key role in project delivery, governance, and operational activities across the business. Working closely with project teams, operational stakeholders, and senior management, you will ensure that project documentation, reporting, scheduling, and administrative processes are delivered to a consistently high standard.
Being the PMO champion you will also provide guidance and mentoring to the more junior members in the team, helping to develop best practices and maintain quality across the PMO function.
What You Will Be Doing
- Create, maintain, and organise project documentation, including - Project plans, Schedules, Status reports, Meeting minutes.
- Provide administrative support to the wider Customer Operations Team, including - Coordinating permits, Managing traffic management requirements, Obtaining third party quotations, Proactively tracking actions and deadlines.
- Maintain and audit project documentation standards to ensure consistency and compliance with organisational processes.
- Coordinate and manage the scheduling of internal and external resources.
- Support the production of operational and project reporting.
- Deputise for the Head of Operational Delivery and Governance when required.
- Support the Head of Service Management with operational and governance activities.
- Coach, mentor, and provide training to PMO Assistants.
- Collaborate with the Quality Assurance team to ensure processes are appropriately documented and maintained.
- Support ISO and BSI audits as required.
- Contribute to wider business initiatives and continuous improvement activities.
What You Will Bring
- Highly organised and capable of managing multiple priorities simultaneously.
- Results driven with a proactive approach to problem solving.
- Comfortable working in a busy, fast-paced environment.
- A strong team player who supports and develops colleagues.
- Passionate about continuous improvement and process optimisation.
- Must have PRINCE2 Foundation certification or higher.
- Strong understanding of PMO principles, governance, customer service best practices and project support functions.
The Nice To Have’s
- Experience supporting hardware and software deployment projects.
- Advanced knowledge of Microsoft Office applications.
- Knowledge of the ITIL framework.
- Experience using HALO ITSM.
- Experience within the traffic, parking, or highways technology sector.