Senior Service Advisor

Description:

We are now seeking an experienced, forward-thinking Senior Service Advisor / Office Administrator to join our established team. This is a pivotal role within our business. You will be the face of LVS to our customers, the critical link between clients and our technicians, and the engine that keeps our workshop running at peak efficiency.

This is far more than a traditional reception role. We want someone who wants to help drive the business forward. We pride ourselves on continuous improvement, and we actively encourage and support new ideas, strategies, and streamlined processes from our team. If you understand the demands of a busy workshop, take complete ownership of your workload, and want your voice to be heard, this is the place for you.

YOUR ROLE From the moment a customer contacts us, you will ensure they receive a first-class experience. Your core responsibilities include: Customer Experience & Front of House

Delivering a warm, professional, and genuine welcome to every customer.
Handling incoming telephone calls, emails, and social media enquiries promptly.
Articulating complex vehicle issues into clear, accurate quotations for customers.
Providing confident, professional resolutions to customer queries.
Managing the collection process, preparing invoices, and processing payments.
Workshop Coordination & Diary Management

Booking vehicles into the workshop and optimizing the daily diary.
Creating detailed, accurate job cards to give technicians clear parameters.
Monitoring daily workshop capacity, scheduling maintenance, and planning future workloads.
Maintaining real-time communication with technicians to keep jobs moving seamlessly.
Partnering closely with the Garage Manager to ensure maximum operational efficiency.
Business Improvement & Administration

Identifying opportunities to improve workshop scheduling, booking processes, or administration efficiency.
Contributing fresh ideas and executing agreed strategies to help the business grow.
Ordering parts, dealing directly with suppliers, and negotiating where necessary.
Managing stock control to prevent workflow delays.
Compiling and maintaining daily, weekly, and monthly operational reports.