Senior Service Designer

Description:

Are you a Service Designer passionate about designing impactful services that create meaningful change? If so, this opportunity could be for you.

You’ll be part of a mission-driven organisation dedicated to addressing complex social issues. From homelessness and mental health to children’s services and domestic abuse, we focus on delivering better outcomes for communities. This role offers a unique opportunity to combine your design expertise with purpose-led work that truly matters.

What You’ll Do

• Design services that meet the needs of end-users and the organisations that support them.
• Use your UX and visual design skills to map user journeys, visualise concepts, and create prototypes.
• Collaborate with user researchers and stakeholders to incorporate meaningful insights into designs.
• Champion accessible, inclusive design practices that ensure no one is left behind.
• Build design capability within the organisation and help shape the role of design in delivering social impact.

What We’re Looking For

• Experience designing digital and non-digital services from 0-1
• Strong skills in journey mapping, prototyping, and visualising complex systems.
• A passion for social impact and a desire to create services that change lives for the better.
• Ability to navigate complex challenges and collaborate across multidisciplinary teams.
• Excellent communication skills, with the ability to advocate for design approaches internally and externally.